VoxCenter Help

FAQs

What is VoxCenter?

VoxCenter is an easy-to-use phone application, or, as we like to call it, a personal call center. You can place and receive phone calls, and keep track of phone conversations via the call log, which allows you to add notes to any call.

What do I need to run VoxCenter?

Any PC running Windows or a Mac (coming soon), and a VoIP service provider account (such as Vonage, VoIP.com, or the free service offered by IdeaSip). You'll also need, at least, a microphone and speakers, however, a headset is highly recommended.

How do I get help?

You can check the VoxCenter forum on the SipResponse website, or send an email to support@sipresponse.com

What VoIP providers work with VoxCenter?

The following services have been tested and certified as VoxCenter compatible:

Vonage

BroadVoice

VoIP.com

IdeaSip
If you have residential voice service from Vonage or Broadvoice, you will still need to sign up for a "softphone" account in order to use VoxCenter.

Where can I get a free VoIP account that works with VoxCenter?

You can get a free softphone sip account from IdeaSip.

VoxCenter Application Help

Main Window

The VoxCenter application window consists three main areas: the Current Calls view, the Call Log, and the Contact Book window.
The Call Log and Contacts windows are Dockable and Moveable. To un-dock the windows, simply drag them and move them outside of the main application window, onto your desktop. To move them, simply drag them by the tab to another location inside the main window.
To dock an un-docked window, drag it by the tab and drop it into the desired location on the main window.

Current Calls

The Current Calls view is the center for control of your current call(s). There are several actions available in the Current Calls view:

To place a call, either type a number in to the dial string or press the dial pad buttons. When you are done entering the number, press Enter on your keyboard or click the check button to initiate your call. You can even start a new call when you are already in a call. Starting a new call will put the current party on hold.

Focus can be switched between multiple calls by highlighting the desired call in the current calls table.

Echo Suppression can be enabled / disabled from this view. Using Echo Suppression is only recommened when using a speaker and microphone, as opposed to a headset. The Echo Suppression feature will prevent the remote party from hearing their own voice being reproduced by your speaker system. Acoustic echo can be very distracting and annoying to the remote party. Echo Suppression will remove the acoustic echo, however, it will cause the call to be half-duplex. In other words, both parties will not be able to speak at the same time, much like the behavior of a traditional speaker phone. The sensitivity of the Echo Suppression algorithm can be adjusted by adjusting the speaker volume slider (adjust volume down if you are being 'cut-off' by the echo suppression algorithm).

Call Log

The Call Log view is your history of outgoing, incoming, and missed calls. There are several actions available in the Call Log view:

You can take notes about the call by clicking in the Notes field.

You can filter the Call Log so that you can see a history of conversations with a particular contact. Select the contact name in the call log table (or from the Contacts view), and press the Filter button.

You can place a new call from the Call Log by double-clicking on the CallerId or Contact name.

A new Contact can be added to the Contact book by double-clicking on the label.

Contacts

The Contact Book is your repository for your VoxCenter contacts. There are several actions available in the Contact Book:

Dial any number from the table by double-clicking it.

The Type-and-Find feature lets you type the first few letters of the contact's first or last name to find them quickly. Just click into the Find field, and type.